Shipping & Returns Policy

Last updated: January 19, 2026

Thank you for supporting Take the Field! Please review our shipping and returns information below before placing an order.

Pre-Orders

At this time, Take the Field is available for pre-order while production is underway.

By placing a pre-order, you acknowledge and agree that:

Your order will ship only after manufacturing is complete.
Estimated production and shipping timelines are subject to change.
You will receive updates when fulfillment begins.

Once inventory is in stock, standard shipping timelines will apply.

Order Processing Time

Once products are in stock and fulfillment has begun:

Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Processing time refers to packing and preparing your order for shipment and does not include transit time.

Shipping Methods & Carriers

We use a variety of shipping carriers depending on destination and cost efficiency. Tracking information will be provided when available.

Shipping rates are calculated at checkout.

Estimated Delivery Times

Delivery times are estimates and are not guaranteed.

Canada:

Estimated delivery: 3–7 business days after shipment

International:

Estimated delivery: 7–21 business days after shipment
Delivery time may vary due to customs processing and destination country regulations.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in product or shipping prices and are beyond our control.

Shipping Delays & Service Interruptions

We are not responsible for shipping delays caused by:

Postal or courier service disruptions
Customs inspections
Weather conditions
Carrier operational issues

Estimated delivery dates are provided for reference only.

Lost or Damaged Packages

All orders are shipped with tracking when available.

Once a package has been handed over to the carrier:

Responsibility for delivery lies with the shipping provider.
If your package is lost or damaged in transit, please contact us at admin@takethefieldgame.com and we will assist with the carrier claim process when possible.
Replacement or refund is subject to carrier claim approval and is not guaranteed.

Returns & Refunds

Eligibility

Returns are accepted within 30 days of delivery under the following conditions:

Product must be unopened, unused, and in original packaging
Digital products and downloadable files are non-refundable

Return Process

Before returning any item:

Email admin@takethefieldgame.com to request return authorization
You will receive return instructions
Ship the item back using your preferred carrier

Return Shipping Costs

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected:

Refunds are processed within 3–5 business days
Refunds are issued to the original payment method

Contact

If you have questions about shipping or returns, please contact:

Email: admin@takethefieldgame.com